FAQ - Frequently Asked Questions

When do I receive the tracking code?

We ask for a period of up to 4 working days to send the tracking code! Don't forget to check your junk mail and spam box. ;)



Do all orders have a tracking code?

Yes, all orders have a tracking code and you will receive it in your email.



My product arrived with a defect, can I exchange it?

We at Central Pet Store value the quality and excellence of your product, so we ask that any defect be notified via WhatsApp or email (within 7 days) so that we can exchange your product.


What are the paying ways?

Payment methods are: By PayPal and by debit and credit card.

Fees and extra costs

Although we work with imported products, the risk of you being taxed is very small. In any case, no costs are added after purchase and any fees are our responsibility. Our team is ready to assist you in any situation adverse to your purchase.

Regard's Centra Pet Store